What types of Bosphorus tours do you offer?

We offer four main categories: Dinner Cruises with live entertainment, Sunset Cruises during golden hour, Daytime Sightseeing Cruises, and Private Yacht Charters.

How do I book a Bosphorus cruise in Istanbul?

Browse our categories, select the experience that suits you, choose your date and number of guests, then complete the booking with our secure 3D Secure payment system.

What is included in the cruise price?

Each cruise includes the boat trip, specified food and drinks, and onboard entertainment where applicable. Transfer services from your hotel are available as an add-on.

Can I cancel or reschedule my booking?

Free cancellation is available up to 24 hours before the tour start time. Rescheduling is subject to availability.

Is hotel transfer included in Istanbul boat tours?

Hotel transfer is available as an optional add-on. We provide pickup and drop-off from hotels in central Istanbul including Sultanahmet, Taksim, and Besiktas districts.

Privacy Policy

At Tolerance Seyahat Turizm ve Organizasyon Anonim Şirketi (“Lufer Tour”) we are committed to protecting the privacy of information you share when using our reservation services on lufertour.com. This policy complements our KVKK Privacy Notice and explains the privacy practices specific to our services.

Data Controller / Seller: Tolerance Seyahat Turizm ve Organizasyon Anonim Şirketi (operating under the “Lufer Tour” brand)

Address: Orhan Veli Kanık Caddesi No: 53/1 Kavacık / Beykoz / İstanbul

Tax Office / No: Beykoz Vergi Dairesi / 8490698779

MERSIS No: 0849069877900001

E-mail: [email protected]

Phone: +908504206464

Website: lufertour.com

1. Information We Collect

Account info: first/last name, e-mail, phone, hashed password.
Reservation info: selected tour, date/time, party size, communication preference, billing details.
Payment info: All card transactions are processed through the PCI-DSS certified Iyzico infrastructure. Lufer Tour does not store, view or receive card numbers, CVVs or expiry dates.
Usage data: IP, browser, session logs, page views.
Cookies / analytics: GA4 and Meta Pixel only with consent.

2. How We Use the Information

Creating reservations, processing payments, sending confirmations and change notifications.
Customer support, request and complaint management.
Securing your account and preventing fraud.
Compliance with legal obligations (tax, manifest, commercial law).
Subject to your consent: e-mail/SMS marketing, campaign notifications, GA4/Meta Pixel analytics.

3. Sharing with Third Parties

Iyzico (payments & refunds)
Resend / Gmail SMTP (e-mail delivery)
Google Ireland Ltd. (consent-only, GA4)
Meta Platforms Ireland Ltd. (consent-only, Meta Pixel)
Public authorities (where required by law)

We do not sell or rent your data to advertising partners.

4. Security Measures

All connections are encrypted with HTTPS / TLS.
Passwords are stored hashed with modern algorithms (bcrypt-class).
Payment data is processed on Iyzico's PCI-DSS compliant infrastructure; no card data resides on our servers.
Role-based access control and admin audit logs guard against unauthorised access.

5. Children's Privacy

Our services are not directed at users under 18 to make reservations independently. Children's data is provided only by the booking parent/guardian and is used solely for manifest/age-category purposes.

6. Retention and Deletion

Your data is retained for the periods set out in Article 6 of our KVKK Privacy Notice and is then deleted, destroyed or anonymised.

7. Your Rights and Contact

To exercise your KVKK Article 11 rights or for any privacy-related request please contact [email protected].

Last updated: 2026-04-28